How to...
How to Create a New Payout Method
A. Log into Trolley
It is not possible the change details (including currency or bank account number) on your existing Payout Method. You have to delete the Payout Method and create a new one.
Go to pulitzercenter.portal.trolley.com and enter the email address associated with your Trolley account. You will receive a verification code that acts like a password.
See Step 1 of the Set Up Guide if you have questions on how to log in using the verification codes.
B. Delete your old Payout Method
D. Confirm your General Information
C. Add a new Payout Method
F. Need a different currency?
E. Chose the currency from the drop-down list
If you need an additional currency activated that isn't on the list, email payments@pulitzercenter.org.
We will reach out to Trolley to request the additional currency be activated. This usually takes 2-3 business days.
Trolley when inform us when the new currency is active, we will inform you, and then you can log back into Trolley to set up a new Payout Method with the new currency.
How to change your address after you've already set up a Payout Method
A. Log into Trolley
Your mailing address, or the address on your profile, can only be edited from within the Payout Method at this time.
If you live in a different country than where your bank is located, or if you are living internationally in a different country than where you pay taxes, you may need to change your address multiple times. Trolley requires that the address on your profile matches the country of your bank account at the time that you add a Payout Method, but it will also flag your tax form if the address on your tax form does not match the country on your profile. In these situations, we ask that you go back in and change your address to match the country needed for the step you are working to complete.
Go to pulitzercenter.portal.trolley.com and enter the email address associated with your Trolley account. You will receive a verification code that acts like a password.
See Step 1 of the Set Up Guide if you have questions on how to log in using the verification codes.
B. Click on the edit button next to the Payout Method
C. Click on the edit button next to the General Information
D. Chose the country and update your address
How to set up a Payout Method with a bank account that is in a different country than where you live
If you have not yet started the Set Up process:
The exact steps needed to do this will depend on how far along you are in the Set Up process.
Follow Step 1 of the Set Up Guide, making sure you enter an address that is in the same country as where your bank account is located for your General Information.
A. Fill out your profile in the country of your bank account
B. Set Up your Payout Method
Follow Step 2 of the Set Up Guide to create your Payout Method.
C. Change your address to the country in which you live and/or file taxes
D. Complete your tax form
Follow Step 3 of the Set Up Guide.
If you had already filled out your profile/General Information:
A. Log out of Trolley and/or close the window and log in again
There is not a back button, so you will need to log out to be able to go back to the pages you have already filled out.
Go to pulitzercenter.portal.trolley.com and enter the email address associated with your Trolley account. You will receive a verification code that acts like a password.
See Step 1 of the Set Up Guide if you have questions on how to log in using the verification codes.
B. Change your address to match the country of your bank
Follow the steps in "How to change your address after you've already set up a Payout Method"
Follow the steps in "How to change your address after you've already set up a Payout Method".
How to submit a new tax form
A. Log into Trolley
Go to pulitzercenter.portal.trolley.com and enter the email address associated with your Trolley account. You wil receive a verification code that acts like a password.
See Step 1 of the Set Up Guide if you have questions on how to log in using the verification codes.
B. Click on "Complete a Tax Form"
D. Fill out the tax form answering all questions
E. Confirm again that you want to replace the tax form already on file
See Step 2 of the Set Up Guide for full details.
C. Confirm that you want to replace the tax form already on file
